Client care
Returns & exchanges
If a piece isn’t right, we’ll help you exchange it or return it within 14 days of delivery.
What can be returned
- Ready-to-wear pieces, unworn and unwashed, with all tags attached and in their original packaging.
- Requests made within 14 days of delivery.
What cannot be returned
- Made-to-measure, bridal and altered pieces.
- Unstitched fabric that has been cut.
- Sale pieces, unless faulty.
How to return
Write to client care with your order number and the pieces you would like to return or exchange. We will send instructions and, in Pakistan, arrange a courier collection.
Exchanges
Size exchanges in Pakistan are free. International exchanges are subject to return shipping costs.
Refunds
Refunds are issued to the original payment method within 7 to 10 working days of the return reaching us. See our refund policy for details.
