Client care
Frequently asked questions
If you can’t find what you are looking for, our client care team is here to help.
Orders
How do I know my order is confirmed?
You will receive an email as soon as your order is placed. For card payments, your order is confirmed only once our payment provider confirms the payment.
Can I change or cancel my order?
Ready-to-wear orders can be changed or cancelled within two hours of being placed. Contact client care as soon as possible. Made-to-measure pieces cannot be cancelled once production begins.
Do you offer cash on delivery?
Yes, within Pakistan. Choose cash on delivery at checkout and pay the courier when your order arrives.
Delivery
How long will delivery take?
Within Pakistan, 3 to 5 working days (1 to 2 with express). Internationally, 2 to 10 working days depending on destination. See shipping & delivery for every rate.
Do you ship internationally?
Yes. We ship to the US, the UK, Canada and Australia by express courier, and across Pakistan. Choose your region when you arrive so prices, delivery and payment options match your country.
Sizing and fit
How do I find my size?
Use our size guide, which lists bust, waist and hip measurements for every size. Each product page also notes how the piece fits.
Do you offer made to measure?
All formal and bridal pieces are made to measure. Our atelier will contact you for measurements after you order.
Returns and care
What is your returns policy?
Unworn ready-to-wear pieces can be returned or exchanged within 14 days of delivery. Made-to-measure, bridal, cut unstitched fabric and sale pieces are final sale unless faulty.
How should I care for embroidered pieces?
We recommend dry cleaning for silk, organza and embellished pieces, and a gentle cold wash for lawn and cambric. Always iron on the reverse of the embroidery.
